Copy of Frequently Asked Questions

BarOur recommendation is to select a blanket weight that is around 10% of the intended user’s body weight, unless you strongly feel you want something heavier or lighter. If you are in between sizes, we recommend selecting the lower of the two weights as the typical customer exchange is for a blanket of a lower weight. Our Queen/King blanket comes in 35lbs and is only available in one weight. Our team landed on this weight after thorough rounds of product testing and consumer surveying, which included both lighter and heavier weights. Due to the blanket being so much bigger than the original 72” x 48” sizing, we chose a weight that wouldn't overwhelm you during use, while still giving you the comforting grounding experience that Gravity Blankets are known for. The blanket is not recommended for anyone under the weight of 50 lbs, though we may consider another option for this in future.

Just like our best-selling Weighted Sleep Mask, the Heating/Cooling Weighted Sleep Mask uses the same science behind our Gravity Blankets to give your face the perfect pressure stimulation. This Heating/Cooling Weighted Sleep Mask features upgraded materials in the weighted inner (50/50 glass bead / sea salt mix) to allow for the temperature adjustments as outlined below. The outer mask shell is made of a silky, luxurious charmeuse.THE WEIGHTED DESIGNThe patented design distributes 1 lb. of weighted pressure to key pressure points on the face – on areas surrounding the eyes tied to relaxation. This 'deep touch pressure stimulation' increases serotonin and melatonin, the hormones responsible for relaxation, and decreases cortisol, the hormone responsible for stress.THE HEATING & COOLING FEATURETo get the ultimate relaxation possible during use, we’ve designed the weighted insert to be heated in the microwave or frozen in the freezer. Simply follow the instructions on the packaging or in the FAQs below, and be prepared to enter a state of ultimate comfort.FAQs:How do I use the Heating/Cooling Weighted Sleep Mask? How long should I heat/cool it?Before heating or freezing the mask, please ensure you’re removing the weighted insert from the outer charmeuse shell. DO NOT HEAT OR FREEZE THE SHELL.FOR COLD COMPRESS USAGE: Freeze the weighted insert for 60-90 minutes. If colder temperature is desired, add additional time in the freezer. Once removed from the freezer, place it back into the outer shell and apply the full mask to your face.FOR HOT COMPRESS USAGE: Place weighted insert in microwave for 20-30 seconds (based on 800 Watt microwave) to start. From there, add additional time if a hotter temperature is desired. When removing the mask from the microwave, be careful as the weighted insert will be hot. We recommend using oven mitts or a towel as needed.In addition to following these instructions, we recommend reading the safety precautions in the next FAQ before use.Are there any other safety considerations I should be aware of?This mask is for external use only, and should only be used under adult supervision. Consult your doctor before using, if you have any concerns about your health.Do not overheat weighted insert or heat the entire mask (i.e. including the outer shell). Follow instructions to ensure your safety during the heating/cooling process and during usage.Keep away from sharp objects, and discard the weighted mask if it leaks or bursts. Remove from skin immediately if at any time the temperature of the mask (hot or cold) becomes uncomfortable.How do I care for Heating/Cooling Weighted Sleep Mask?Due to the materials this mask is made of, we only recommend spot cleaning it (both outer shell and weighted inner). Do not machine wash.

Setting up your new mattress is easy. Your mattress has been machine rolled and compressed for efficient delivery to your home and will not affect its performance.Step 1: After removing the compressed mattress from the box place it on the bed frame where your mattress will ultimately be so you don’t have to move it after it decompresses.Step 2: Carefully remove the outer plastic cover with scissors. Exercise care and remove the plastic cover by hand.Step 3: Gently pull the compressed product to unroll it. At this point, you may need to flip it over so the underside of the mattress is on the bed frame.Step 4: Carefully trim the inner plastic cover with scissors to start the mattress decompression.Gently pull away the inner plastic cover and discardTipsPlease allow 24 to 72 hours for your Mattress to regain its full shape.In cold temperature, at delivery, your mattress may take a bit longer to return to full sized from its compressed state.Once the mattress is unrolled and placed on your bed, allow it to recover naturally before making your bed.Leave the mattress uncovered during the first few days, allowing the air in your home to circulate around the product. Airing Out Your MattressFoam mattresses typically have a mild residual scent distinct to the product when new. This is sometimes heightened when delivered during cold weather.Some consumers are sensitive to odor, and while we understand it might be irritating, It is in no way harmful or unhealthy. It will quickly dissipate as the mattress is used daily, allowing the open cells to expel the “processing” air and take in new air. Mattress CleaningShould you spill something on your mattress, blot the stain immediately. If the spill is large and the mattress deeply soaked, blot the excess moisture using terry towels and pressure until the area is no longer drenched.Never use chlorine bleach or other harsh chemicals to clean the mattress or cover. For spot cleaning, only use a water based cleaning product and never deeply drench the mattress. Mattress CareUse a lightweight protective mattress pad designed to work with a foam mattresses. This will keep your mattress fresh and free from stainsYour mattress should always be placed on a good quality foundation – an improper foundation may cause sagging. Also, if you have a queen or king sized mattress a center support is recommended.We DO NOT recommend use of an electric blanket or electric pad with this mattress. Prolonged usage of an electric blanket or pad, at high heat may damage the mattress and impact its ability to reduce pressure and stress properly.Do not remove your mattress law tag – The label serves as a means of identification should you have a warranty claim.

You asked for a weighted blanket that was safe for children, so we are happy to announce our new Gravity Kids line! If your kids are struggling with stress or not getting proper sleep each night, the Gravity Kids weighted blanket is here to help. Gravity Kids provides the same stress-reducing and sleep-enhancing benefits as our world famous blanket, but in a safe format for children ages 7 and up. Key Features:A luxurious, therapeutic 10lb weighted blanket and accompanying 3lb weighted dog plush, designed specifically for kids ages 7 and up.The Gravity Kids Blanket is sized 66” x 42” and is available in two colors: green and pink.This product features a premium duvet cover made of our breathable 100% polyester cooling fabric, which is designed to wick moisture in any climate.The inner weighted blanket contains fine-grade glass beads for weight, and precise gridded stitching ensures the glass beads remain uniformly distributed during use.Two types of internal clasps (ties and elastic-button connectors) secure the inner weighted blanket inside the duvet cover.Each blanket comes with a weighted dog toy, providing extra snuggles for your little one throughout the night. Care Instructions: The removable duvet cover is machine washable. We recommend only washing the weighted insert by hand and air dry. For ongoing care, remove the cover before washing and machine wash in cold water with similar colors, using non-chlorine bleach. Tumble dry on low and cool iron if needed. The weighted dog toy is spot clean only – do not machine wash. Safety Disclaimer:If you are concerned with your child's ability to remove the blanket on their own without assistance, we do not recommend letting them use the blanket without supervision and putting it away and out of reach when you are not home. Potential Suffocation Hazard: Gravity Kids should be used with care. To minimize safety risks, please ensure that the user can remove the blanket on their own, without any assistance. For children, the guardian or caregiver will need to use discretion as to whether-or-not the Gravity Blanket can be used without risk. Gravity Kids should never be used as a form of punishment or restraint. Failure to follow these instructions could result in suffocation.Potential Choking Hazard: The glass beads used to weight the Gravity Blanket may be a choking hazard for young children. To protect against this, please ensure young children do not use blankets that are damaged, as the likelihood of glass beads becoming accessible is greater. We recommend checking for damages before and after hand washing your blanket.

Over the years, our blankets and products have gone through many iterations and improvements. One of the changes we have made is that we have added additional buttons and ties to the second generation of our blankets, and a zipper fastening system for our newest generation of blankets. As such, our products may have a different amount of ties and buttons depending on when you purchased. Our duvet covers for individual purchase (see list below) have the same amount of ties as our earlier runs of the blanket and are considered “first generation”. However, they accommodate both 1st and 2nd Generation weighted inners. The proper attachments can be found in each corner of the weighted inner blanket and duvet cover, as well as the middle of the longer sides. Once they line-up in these places, properly secure them and the duvet cover will function properly. This means that if you order a duvet cover, it may not have the same amount of ties and buttons as on your weighted inner blanket, but it will still work properly for 1st and 2nd Generation blankets. Our 1st Generation Duvet Covers are:- Vineyard Brush Duvet Cover Our 2nd Generation Duvet Covers are:- Grey + White Faux Fur Duvet Covers- Modernist X Gravity Cotton Duvets Our 3rd Generation does not yet have any additional Duvet Covers.

The Gravity Cooling Blanket leverages the same weighted technology as our Original Gravity Blanket, but adds a new duvet cover made of special technical fabrics to keep you comfortable during use.The Gravity Cooling Blanket is built with two layers like our Original Blanket – a duvet cover (outer shell) and weighted inner blanket. The duvet cover is built with a special technical fabric that is breathable and moisture wicking, keeping you comfortable when sleeping or relaxing with it. The weighted interior helps to calm the nervous system by engaging key relaxation pressure points, stimulating points on the body linked to improved sleep, mood, and relaxation. The weighted inner uses glass beads for weight. This blanket comes in a single size and Queen/King size.The weighted inner is secured to the duvet cover via ties and elastic-button connectors in our Generation 2 blankets and with our upgraded zipper fastening system in Generation 3 blankets.Whether you're a hot sleeper or you live in a warmer climate, the Cooling Blanket is made for you.Care:The duvet cover is machine washable. We recommend only washing the weighted insert by hand. For ongoing care, remove the cover before washing, and machine wash in cold water with similar colors, using non-chlorine bleach. Tumble dry on low and cool iron if needed. The Gravity Blanket can also be dry cleaned.

For our weighted insert, we add weight to the blanket with fine-grade glass beads.In terms of the outer duvet cover:The Original Gravity Blanket features a duvet cover that is made of velboa plush (100% polyester)Our Classic Cooling Gravity Blanket is made with a breathable technical fabric (100% polyester).Our New Cooling Gravity Blanket uses eucalyptus fabricOur Faux Fur duvet cover is made of 77% acrylic and 23% polyester.Our other products will have the materials listed on the product description.

All materials used by Gravity Products are hypoallergenic. In addition, our products are not treated with antimicrobial/anti-stain chemicals.Please refer to our FAQ about the materials used to compose our products for further clarification.

The duvet cover is machine washable. We recommend only washing the weighted insert by hand. For ongoing care, remove the cover before washing, and machine wash in cold water with similar colors, using non-chlorine bleach. Tumble dry on low and cool iron if needed. The Gravity Blanket can also be dry cleaned.

If your order did not arrive, please contact us immediately at contact@gravityblankets.com and a member of our support team will be in contact ASAP :)

If there is an issue with your order arriving damaged or incorrectly, please contact us immediately at contact@gravityblankets.com and a member of our support team will be in contact ASAP :)

DomesticStandard Shipping (2-8 Business Days) - 0lb–10lb: $5.00Standard Shipping (2-8 Business Days) - 11lb and up: $10.00 CanadaCanada Standard Shipping (15 Business Days) - 0lb–9lb: $20.00Canada Standard Shipping (15 Business Days) - 10lb–65lb: $65.00 Pacific Non-Contiguous U.S. (Alaska & Hawaii)Standard Shipping - Pacific Non-Contiguous U.S. (10 Business Days): 0lb-10lb: $50.00Standard Shipping - Pacific Non-Contiguous U.S. (10 Business Days): 11lb and up: $100.00 *If offered, free shipping for US orders only. Orders typically received within 5-7 days if ordering within the continental US, depending on weather. Please note that due to COVID-19 and supply chain issues, there can be unexpected fulfillment and shipping delays.Customized orders may take an additional 3-5 business days to allow time for the product to be embroidered.If your order has not shipped in over two weeks, please notify us at contact@gravityblankets.com. This may mean there may be an issue in fulfillment/delivery that we can work to get resolved.We do not ship to APO, PO and FPO boxes.From our website, we are only currently shipping to the United States and Canada. We are also available at Indigo online and in select retail stores for those in Canada.For a full list of US locations, please click here.  You can find the full list of European stockists below:UKSelfridgeshttp://www.selfridges.com/GB/en/Amazon UKhttps://www.amazon.co.uk/stores/GravityFireboxwww.firebox.comFRL'Avant Gardistehttps://www.lavantgardiste.comNLEmmahttps://www.emma-matras.nl/emma-hug-the-weighted-blanket/CHQoqawww.qoqa.chInterdiscountwww.interdiscount.chBrackwww.brack.chGalaxuswww.galaxus.ch

Currently, we are only shipping to the US and Canada for orders made on our website. We are unable to ship to P.O. boxes, APO boxes, and FPO boxes at this time. This is due to the size of and weight of the blanket.We have also partnered with a select number of retailers in these regions to sell online and in select stores, such as Amazon, Target, Indigo and Bed Bath & Beyond. Please note that we do not sell our full product line with these retailers.You can find the full list of European stockists* below:UKSelfridgeshttp://www.selfridges.com/GB/en/Amazon UKhttps://www.amazon.co.uk/stores/GravityFireboxwww.firebox.comFRL'Avant Gardistehttps://www.lavantgardiste.comNLEmmahttps://www.emma-matras.nl/emma-hug-the-weighted-blanket/CHQoqawww.qoqa.chInterdiscountwww.interdiscount.chBrackwww.brack.chGalaxuswww.galaxus.ch*We are the original weighted blanket brand called Gravity. Gravityblanket.co.uk and gravid.ca are not affiliated with our company in any way and are not the same products that we sell.

Once your order has been placed, it is immediately prepared for shipping. When your order is ready for shipping and leaves our warehouse, you will receive an email notification with a tracking number (FedEx for US and Canadian orders) and a link to view the status of your delivery/estimated delivery date. (Be advised cancellations/changes to orders are unable to be completed after this point).Orders are estimated to arrive within 2-8 business days of shipment within the continental US. Orders for residents of Alaska and Hawaii are estimated to arrive within 10 business days. Orders for residents of Canada are estimated to arrive within 15 business days of shipment. We cannot offer expedited shipping

It is the responsibility of the buyer to make sure that they enter their shipping and order information correctly before submitting it - we typically cannot cancel your order.Our distribution center is very efficient and will have an order on the line within the hour of the order being placed. Therefore, asking for an address change or cancellation rarely can happen before the order ships out. We are typically not able to change addresses once the order is confirmed.If you are attempting to update your address, we ask that you contact your shipping provider once you are emailed the tracking number.If your order has already been delivered, you will need to submit a return or exchange after it arrives to you (30-day blanket and duvet cover return policy can be found here.) Please note that all sleep masks fall under this policy and are nonreturnable and nonrefundable upon delivery. We cannot cancel or change addresses for orders going to Canada. Wrong address disclaimer:Kindly note that if an inaccurate address has been provided and not brought to our attention prior to delivery, Gravity Products is not held accountable and the order will be shipped to the address provided. Gravity Products will not provide refunds for wrong information that has been submitted by the customer. We cannot change the address after it is fulfilled, but if Gravity Products is contacted by a shipping provider to change your address or have your item returned to us before the item has been delivered, the customer is responsible for a $25 restocking fee unless your item is a duvet cover or a sleep mask, in which case you will receive a refund for the product returned minus a $10 restocking fee. If your item is returned to us due to inaccurate shipping information or due to refusal, you will receive a refund for the product returned minus a $25 restocking fee. If you are seeking an item exchange, the restocking fee is not applicable.

30-Day Return Policy for Blankets*, Pillows, Duvet Covers, Gravity Sheets, and Weighted RobeWe want our customers to love their experience with Gravity products. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorization by emailling customer experience at contact@gravityblankets.com and providing your order number and zip code. If you are returning more than one item, we ask you go through the process each time for every item you return so that you can get a label for each package if you plan on returning them in more than one box.If you experience any issues or have a Canadian order, please reach out to us by emailing contact@gravityblankets.com .We use USPS for return shipping labels, but if you wish to use another carrier or find a cheaper shipping cost, please reach out to contact@gravityblankets.com and we would be happy to help with your return!Be advised that returns must be submitted within 30 days of delivery, the return item must be undamaged (new condition), returned in its original packaging, and customers are responsible for all return shipping charges and packaging. Customized items cannot be returned or exchanged.If you are looking to cancel your order prior to delivery, you can view our cancellation policy here.If you believe that your product has arrived with damage or defect, please contact customer service within 30 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email.We currently do not have a warranty on Gravity Products outside of the return policy window, but check out our FAQ's with information on how to best use and upkeep your Gravity items.Wrong address disclaimer:Kindly note that if an inaccurate address has been provided and not brought to our attention prior to delivery, Gravity Products is not held accountable and the order will be shipped to the address provided. Gravity Products will not provide refunds for wrong information that has been submitted by the customer. We cannot change the address after it is fulfilled, but if Gravity Products is contacted by a shipping provider to change your address or have your item returned to us before the item has been delivered, the customer is responsible for a $25 restocking fee unless your item is a duvet cover or a sleep mask, in which case you will receive a refund for the product returned minus a $10 restocking fee. If your item is returned to us due to inaccurate shipping information or due to refusal, you will receive a refund for the product returned minus a $25 restocking fee.*customized items as well as Sleep Masks cannot be returned or exchanged and are non-refundable

Unless there is a defect or extenuating circumstances, the Weighted Sleep Mask is a non-refundable and non-returnable item once the item leaves our distribution center. This is because the mask is hand-wash only and therefore not something we can take back once delivered for hygienic reasons. Our company has the right to refuse any returns not within our guidelines.Wrong address disclaimer:Kindly note that if an inaccurate address has been provided and not brought to our attention prior to delivery, Gravity Products is not held accountable and the order will be shipped to the address provided. Gravity Products will not provide refunds for wrong information that has been submitted by the customer. If Gravity Products needs to contact a shipping provider to change your address or have your item returned to us before the item has been delivered, the customer is responsible for a $25 restocking fee unless your item is a duvet cover or a sleep mask, in which case you will receive a refund for the product returned minus a $10 restocking fee. If your item is returned to us due to inaccurate shipping information, you will receive a refund for the product returned minus a $25 restocking fee. If you are seeking an item exchange, the restocking fee is not applicable.

10 YEAR LIMITED WARRANTYGravity Products LLC warrants your Mattress, for a period of ten (10) years from the date of purchase against defects in workmanship and materials. During this warranty period, if the product is deemed to be defective, our responsibility for the defective product is limited to repair or replacement as stated below. All transportation costs are the responsibility of the purchaser during the entire warranty period. Your mattress will be replaced or repaired, at our option, should it be found defective because of faulty workmanship or structural defects subject to specific limitations contained herein. It is understood that this does not include normal increase of softness in the foam which can occur during normal breaking in, or in the case of visco-elastic memory foam, a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. Substitution or use of improper foundations, platforms or other bases upon which the mattress is placed, may result in damage to the product. Should an improper base be utilized by the consumer, causing the product to default, the warranty may be voided. It is incumbent on the consumer to maintain the foundation and provide appropriate support for the mattress. We recommend the purchase of a foundation at the time of mattress purchase.This limited warranty does not include any deterioration of the foam, with an indentation of less than 1.5 inches, not associated with a sag in the foundation, box spring, platform or frame. If such a defect appears during the ten (10) years of this warranty, we will, at our option, either repair or replace the mattress at a handling cost to be paid by the purchaser. This warranty does not include handles, as handles are to be used only for adjustment purposes and are not intended to be used to lift, turn or transport the product. If a model has been discontinued we will replace it with a mattress of equal or better value at our option. The zippered cover on the mattress is warranted for two (2) years for defects in material or workmanship. This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect; including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary. Do not use a heating pad or electric blanket with this mattress as it will void this warranty. It is recommended that the consumer protects the mattress with a stain resistant mattress protector.This warranty is valid only to the original purchaser of the product as indicated on the original sales invoice and it does not extend to any subsequent owner or other transferee of the product. The law tag must not be removed from the original product as this identifies the product. The original invoice is required and is the only acceptable proof of purchase. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. As with all premium sleep products certain body conformity adaptations will take place as your mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your mattress. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser’s bed frame size or headboard style. Should this warranty be exercised and your product replaced and/ or repaired, the duration of the warranty will not be extended or restarted.WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.WARRANTY CLAIMS PROCEDURE:Should a warranty claim arise, the original purchaser shall contact Gravity Products for Warranty Claim Instructions. The original purchaser shall complete the Warranty Claim Form, clearly detailing the defect, and email along with a copy of original sales receipt for the Product to contact@gravityblankets.com or as otherwise directed on the Warranty Claim Form. Warranty Claim Forms that are incomplete or sent without a copy of original sales receipt will not be processed and will be returned. Upon receipt by Gravity Products of the completed Warranty Claim Form and the original sales receipt, our representative or designated agent shall make the final determination regarding repair or replacement. If this Limited Warranty is applicable, a replacement product of equal or greater value will be sent to the customer. The original purchaser will be responsible for shipping, handling and processing fees. No monetary refGravity Ice Hybrid Mattress Return Policy100-Day Return Policy for Gravity MattressGravity Products wants you to love your mattress! If after 100 days you do not find your mattress to be a good fit, we kindly ask you to request a return authorization for a refund of your order. Please read the return instructions below.As part of our goal to be as environmentally friendly as possible as well as our commitment to supporting charitable causes, returns will be processed in the form of a donation to local charities and organizations whenever possible.Submitting a Return Request for Gravity MattressIf you want to return the mattress within 100 days of the arrival of your mattress, please reach out to contact@gravityblankets.comCoordinating a Contactless Pickup for DonationOnce we have authorized the return, the Gravity team will work to find a local donation partner to come and collect your mattress; these partners can include larger organizations or local churches, synagogues, mosques, or charities. We will put you in touch with the charity directly and we ask that you work with them to arrange a drop off or pick-up time.Once the donation of your authorized return is complete, please provide a donation receipt or photo of the donation and we will be happy to refund your order.*If other Gravity Products are purchased with the mattress as part of a bundle, they will fall under their respective return policies.